GENERAL
  • What is Retirement Living?

    There are many descriptions of Retirement Living. Put very simply, a Platinum Skies retirement community is a collection of individual homes (varying from apartments to houses) in a secure or gated environment with a number of communal facilities. They typically include 20 – 70 individual properties. Each property has its own front door and developments are predominately built in urban locations close to leisure, transport and shopping facilities. All Platinum Skies retirement living communities are age exclusive and are designed and built to accommodate changing needs over time.

  • What is it like living at a Platinum Skies Community?

    We want you to make the most of living in one of our developments. We build environments where communities can develop, whether through meeting new neighbours or by having family and friends stay over. You can choose to interact as much as you want. Our Lifestyle Managers will be on hand to organise trips and gatherings in the communal areas, or just help you get used to life in your new home.

  • What type of facilities am I likely to have at a Platinum Skies Community?

    We offer a range of different facilities dependent on the design of each development. Facilities at most of our properties include: resident lounges, dining areas, guest suites, lifts to all floors, activity rooms, bistros and hair and beauty salons, although larger sites have more. We want our homes to be affordable and efficient so we do not tend to have wet leisure facilities.

SERVICE CHARGES & PROPERTY MANAGEMENT
  • Is there a service cost and what does it cover?

    Yes, there is a service charge for each of our apartments. However, one of our main goals is to keep this low. Our service charge varies from development to development reflecting the different sizes, facilities and services. It includes things like external maintenance of the building and grounds, heating and lighting of communal areas, contingency funds for major repairs, ground rent and Lifestyle Manager costs. A full breakdown will be provided prior to moving in and then on a yearly basis.

  • Are there any other costs except the Service charge?

    We run completely transparently — there are no hidden charges to pay. However, as with any property, you will be responsible for your local Council Tax, the electricity you use in your own apartment, a TV licence (if under 75) and any subscription tv and broadband services you wish to purchase.

  • Who pays for any repairs?

    Repairs to the communal areas and the fabric of the building are covered within your service charge under a contingency fund. We will arrange any works required. Anything that happens in your own apartment outside warranty periods is your responsibility. However, if you need help, just ask.

LIVING IN A PLATINUM SKIES COMMUNITY
  • Is there car parking?

    We take parking very seriously and know this is important to you. Parking space is available at every development. However, the amount of parking is dependent on the size and location of property. Some of our properties have one or two allocated spaces, some work on a first come first served basis or give you the ability to purchase a space.

  • Can a relative stay with me?

    Yes of course, the property is yours. However, if you do not have the room to accommodate your friends and relatives in your own apartment, then most developments have a guest suite which can be booked for a minimal fee per night.

  • Is there a guest suite?

    Guest suites are available with en-suites and tea and coffee making facilities. Please enquire with the Sales Executive at the community you are interested in as this does vary from site to site.

  • Will I be able to bring my pet with me?

    Yes of course, all well behaved cats and dogs are allowed. However, to ensure the comfort of other residents, especially in our apartment communities, we ask that you inform us as early as possible and put it in writing so all parties can contractually agree.

  • Is there a garden?

    All of our properties have an outside communal area — mainly in the form of beautiful landscaped garden space, but this varies from property to property. We have modern terrace areas in our more urban locations. Some of our larger developments even have enough space to enable you to keep a small allotment.

  • Can I have Sky or broadband?

    Yes, we provide free wi-fi and sky tv in our communal areas (dependant on the property) and the connection is available in all of our properties for you to arrange your own.

  • Do you provide medical support or care?

    We offer a range of options dependent on your circumstances. Most are available on a 'pay as you use' basis. These include a personal alarm monitoring system, domiciliary care and full care services in your home provided through our partner AginCare.

  • What are the security systems in place?

    All properties have security access control to building entrances and car parks. We have video entry phone system to all properties with apartments. Mains supply smoke and heat detectors are fitted. All property doors are fitted with a chain lock and spy hole and CCTV is in operation at some of the larger developments.

  • Do you have any on-site management?

    Yes one of our Lifestyle Managers will be on-site. Times vary but they can help you make the most out of living in one of our properties.

  • What services do you offer?

    Most services are offered on a pay as you use basis, so as to minimise service charges. Our homes are designed to adapt to your future circumstances, with features such as wide doors and wet-room adaptable cloakrooms. Personal alarm systems are provided upon moving in. Domiciliary care packages and Domestic services such as cleaning can be arranged.