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Frequently Asked Questions

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Health, social activities, and events are arranged by our Community Managers to meet the needs of the community.  Everything from dancing to Pilates, flower arranging to afternoon teas, and if there is a cost involved this is done on a pay as you use basis.

Yes, you are welcome to bring your pets with you when you move to Platinum Skies.

Most of our developments are designed with landscaped communal gardens with plenty of seating. Many of our properties have balconies or small gardens.

Yes, there is car parking at all Platinum Skies communities. Please speak to a member of our team about parking at the location you are interested in.

Your new home has a brand new fully fitted kitchen perfect for home cooking. However, if you don’t fancy cooking, our bistros offer great food on site. Friends and family are also welcomed to join you for a meal or coffee in the bistro.

All facilities on-site work on a non-profit basis so each bistro offers a wide range of very reasonably priced options, from light snacks to main meals. The bistros are pay-as-you-go so you can pick and choose when you want to pop in for a meal or a quick coffee.

Yes, you are welcome to entertain and welcome guests to stay at your property. Alternatively, there is a guest suite available to book out on-site through your community manager.

Typically, guests stay for a night or few days subject to availability.

No, your guests are welcome to stay with you if you have room or they can use the Guest Suite for a small additional charge.

Yes, most of our communities have secure scooter stores with plenty of charging points. These are secured with key fob access. You will also find plenty of dropped curbs which means scooter access is easy. If you like to know more about scooter facilities at a specific development, please contact us.

Yes, you will remain responsible for paying your utility bills. These are billed to you by Platinum Skies based on meter readings.

Yes, you can make your own arrangements to have domestic help or additional care. Our community managers will be able to recommend suitable companies if you’d like some guidance.

Yes, you will remain responsible for paying your utility bills. These are billed to you by Platinum Skies based on meter readings.

We currently have sites in Poole, Christchurch, Salisbury, Sherborne and Taunton. We are adding new developments all the time. Please enquire to find out more about our upcoming developments.

Please use the contact form here: Contact us to request a brochure which we can post or email to you.

Please contact us to make an appointment to view a property with one of our Relationship Managers.

Customer safety is a priority for us. We are compliant with all COVID-19 regulations.  We have PPE on site for you and for us.  We are also able to offer a virtual tour in the comfort of your own home, if you feel more comfortable doing this.

To live in a Platinum Skies community you must be aged 55 or older, you do not need to be retired.  We have a variety of ownership options, some of which have additional eligibility criteria that can be discussed with our Relationship Managers, please contact us for more information.

If you make the exciting decision to reserve a property during an appointment with our Relationship Managers, we will take a small refundable holding fee.  This will hold the property for 7 days before we take the full deposit and complete your reservation forms – at this point your deposit will then be non-refundable.

This can depend on your current property status. However, using our Platinum Exchange part exchange scheme, we can move you in less than 6 weeks. Please contact us to discuss your individual circumstances and the options available to you.

No. Other than fitted wardrobes, carpets, kitchens and bathrooms our properties are unfurnished ready for your own furniture.

Once you have decided on the perfect Platinum Skies apartment or house we will take a holding deposit, this will reserve your property for 7 days – giving you time to show your family and friends if you wish. Once a full reservation is taken, your deposit is no longer refundable. This is because our team will have already started to work on your move, and we will have started to incur legal fees.

Yes, you will receive a 10 year guarantee with a new Platinum Skies property.

On shared ownership properties the owner will need to pay stamp duty on the share you are purchasing. However, often as you are purchasing the property at a fraction of its market value, you can avoid paying stamp duty all together.  On properties purchased outright, prevailing stamp duty rates are payable.

It means you are well on your way to your new Platinum Skies life. Once contracts are exchanged this means your move is guaranteed to go ahead. At this point everyone in the chain is legally bound to proceed with the purchase.

At this point you are usually able to move into your new Platinum Skies home. We will work behind the scenes to ensure completion of your sale.

When you buy a Platinum Skies property you purchase a share – typically 50% – and then pay rent on the remaining share. This can be paid from your pension or by investing spare capital from the sale of your current home. And because you only pay for a portion of the full market value, you can use the freed-up money for the things that matter most, like looking after yourself and your loved ones. Most importantly, you retain ownership of the property, so you’ll still benefit from a secure asset, and the value of the property could appreciate over time. This is less ‘shared’ ownership and more ‘smart’ ownership.

Our rental prices are set by Homes England (Government agency) and are based on the percentage you own. There will be an annual rent review on the date specified in your lease will be indexed to movements in the Retail Price Index (RPI). For queries about specific properties & the costs please contact us.

Also known as shared ownership, it’s a flexible and affordable alternative to outright purchase, with all the benefits of ownership. You purchase a share in the property and pay rent on the part you don’t own. Helping you to unlock money from your old home to use as you’d like.

When you purchase your home under Homes England Scheme (OPSO), you have the right to buy an additional share of the property up to a maximum of 75% ownership. This is known as staircasing and full details will be explained by your solicitor during the buying process. The price you pay for an extra share is based on the market value of your home at that time. The market value will be set by an independent RICS qualified valuer.

The Homes England Older Persons Shared Ownership Scheme (OPSO) is available to people aged 55 and over.

As most people downsize when moving to Platinum Skies, most people end up paying significantly less council tax. Council Tax Banding is set by the council in the same way your current property is. You can check this by using the government calculator. Contact us if you have any further questions and one of our team will be able to help.

All services, support and activities laid on for Platinum Skies homeowners are provided on a not-for-profit basis so you are guaranteed great value with the lowest service charges. Your service charge will keep the roof watertight, the gardens free from weeds, the lifts running smoothly and all the communal areas in tip-top condition as well as making sure that there are sufficient funds available for the future. Learn more about our service charges.

Should the time come where you want to sell your Platinum Skies home, we can take care of the whole process from start to finish. We offer Platinum Resales to give you peace of mind that you’ll secure a sale, at the full market price, as quickly as possible. For more information, please contact our dedicated resales team who can discuss all your options in more detail.

All Platinum Skies homeowners with a shared ownership lease pay an event fee when they come to sell their property. This arrangement enables us to offer you long-term affordability during your occupancy. Event fee income funds the construction of the communal amenities and enables us to recoup a deferred element of our original investment. The event fee varies, depending on how long you have lived in the property. It starts at 2% of the total market value of the property and gradually increases to 10%, where it is capped. The fee will never be any more than 10% of the overall property’s value.

No, your property won’t be checked in on. However, our communities are secure, and neighbours look out for each other. You can go away on holidays knowing that if anything should arise your community is looking out for you.

Each Platinum Skies property comes with a washer/dryer already fitted.

Yes, you can make change to your home. However these will be subject to our approval as the owner of the freehold.

Platinum Skies properties are built with your future in mind. We have all the standard safety features you’d expect like smoke alarms and sprinklers in communal areas. We also have added extra features such as video entry systems and bathroom night lights. Our Community Managers also add an additional level of security and can conduct welfare checks as and when required. Come and see these for yourself by booking a viewing.

Yes, all our kitchens come with fully fitted appliances. Many of which are known & named brands.

When we build a property we conform to the highest standards of building regulations at the time, and make comfortable homes for people to live in.

No, you are unable to rent your apartment out under the terms of the government regulated Shared Ownership Scheme.

Platinum Skies is part of the Affordable Housing and Healthcare Group which aligns the needs of investors, government and everyday people, to create affordable, secure communities.

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